Shipping Policy

What is the status of my order?

  • Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

Can I change my order?

  • We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", which is usually 24 hours after orders are confirmed, then we cannot accept any edits to your order.
    To make changes to your order, please email: eric@evebot.cc

Which express do you cooperate with?

  • Currently, all products from Evebot are to be delivered by DHL Express.(Except for a few countries/regions that do not support DHL express)

How much do I have to pay for shipping?

  • We execute flat rate shipping: 25 USD,shipping is free for orders over 150 USD. (Except Middle East)
  • Also, due to shipping difficulties in the Middle East, we execute flat rate shipping: 25 USD

How long is your handling time between when an order is placed and when it gets shipped?

  • Products are shipped within 48 hours after order is placed.
  • One email notification with DHL tracking number will be sent within 72 hours after order is placed

 How long will shipping typically take?

  • It usually takes 3-6 working days after orders are shipped. For detail delivery time to your address, please check on DHL Website.
  • Email to us when you have problems with shipping.

FAQS ABOUT COVID-19

  • Affected by Covid-19, there will be some delay on the delivery.